Terms of Service

Office Hours and Contact Information

Monday thru Friday 8:00-4:00
phone: (443) 895-1915
email: info@cornerstonecleaningco.com

 

Supplies

We furnish all cleaning supplies. If there are specific items of consideration, such as allergies to cleaning products, we will discuss at consultation and include in your cleaning regimen.

 

Payment

We accept various forms of payment: Cash, Check, and all major Credit Cards.

• Our Credit Card processor is integrated with our scheduling software. Once your card is on file, we will charge it after each individual cleaning session.
• For one time deep cleans booked online, we charge a 50% deposit at the time of booking.  If you cancel with less than 24 hours notice, this deposit will not be refunded to you.

 

Bonded and Insured

While not often, accidents do sometimes happen. You will be made aware of any issues and will work with you to remedy the situation.

 

ETA Explanation

We will provide you with an estimated time of arrival. We will always do our best to arrive at your home or office during that window occasionally, things come up (traffic, weather). Cornerstone Cleaning will contact you if this happens.

 

Inclement Weather

In the event of bad weather, Cornerstone Cleaning will send phone, text, and e-mail messages to clients, as well as post on our website and Facebook page announcing any closings or delays.

 

Lockout Fee

Cornerstone Cleaning reserves the right to bill you in full in the event that we are not able to enter your home or office for your scheduled cleaning.

 

Cancellation and Rescheduling Fees

Cancellation less than 24 hours prior to appointment will be charged to you in full.

If you cancel at any other time you will incur a cancellation/rescheduling fee of $80.00. We will waive the fees only for the first incident to insure you understand the policy.

 

Diversity

We recruit, engage, and employ team members with different backgrounds and experiences who bring new perspectives.

We believe that diversity strengthens our company and community, and that all team members deserve to be treated in a way that creates positive outcomes.

It’s critical we foster a welcoming, respectful workplace, which better equips us to help our clients and team members thrive.

 

Professionalism

We promise to respect your time at work and with family. We promise to resolve any issues you may have with civility and within the confines of this Agreement. We ask that our clients are dedicated to doing the same.